Website Policy
Refund & Cancellation Policy
Our services are custom analytical work, so this policy explains clearly what happens at each stage. It is a website policy, not legal advice.
Before work begins
If you change your mind before we start analysis — that is, before your intake has been reviewed — contact us and we will cancel the engagement and refund what you paid.
Once analysis has started
Because each engagement involves custom analysis prepared specifically for your business, fees are generally not refundable once we have begun reviewing your intake. If something has gone wrong, tell us — we would rather fix the deliverable than leave you with something you can't use.
After delivery
Delivered digital work products are not returnable. We will correct factual errors in a deliverable at no charge. Dissatisfaction with a recommendation, or a decision not to implement it, is not a basis for a refund.
Live sessions
Calls and working sessions can be rescheduled with at least 24 hours' notice. A session missed without notice may be treated as delivered. If we need to reschedule, you'll always get the full session.
Incomplete intakes
If an intake is never completed, we will hold your engagement open and reach out. Turnaround times only begin from a complete intake.
If we cancel
If we are unable to deliver a purchased service, you will receive a full refund for the undelivered portion.
Your legal rights
Nothing in this policy limits any refund or consumer rights you may have under applicable law.
Questions
Email [email protected] and we'll work it out directly.